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FAQ

How can I pay?

We accept payment by any of the following methods: 
Online: Please go to Fund Transfer Our “Online Payments” where payments can be made by debit or credit card. 


Use of Website - Terms and Conditions

These are the terms and Conditions governing your use of this website:- 

  • The Agreement is between You, the user of the website, and Best At Travel Plc, the owner and provider of the website. 
  • You consent to the terms and conditions of this Agreement when you use this website without any qualification. If you do not agree with any of the terms and conditions of this Agreement you may not use this website in any way. 

If I have to cancel my booking what would the costs be?

If you or anyone on your holiday booking decides to cancel the holiday, the lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24-hours by the lead name. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24-hours of the original notification. The following scale of charges will be payable depending on when the notification of cancellation is received Period prior to departure that Cancellation charge per person cancelling notice of cancellation is received by Best At Travel.


How will I know if my booking has been cancelled?

A cancellation invoice will be sent to you within 7 days of receipt of your written cancellation. If you do not receive this please contact us immediately in order to prevent an increase in charges


We have a complaint, how do we complain?

If a problem remains unresolved during your Tours our  holiday, you should contact us in writing within 7 days of your return. Our postal address is Best At  Travel, Customer Services, Best At  Goan Travels Pundalik Nagar, Porvorim Bardez Goa. or you can contact us by e-mail. We will reply to you within 2 days of receiving your correspondence, as laid down by the ABTA tour operator code of conduct. Please include your booking reference with any correspondence and as much information as possible, including any photographs or receipts.